Metro Minnesota Council
on Graduate Medical Education
Administrating and monitoring numerous requirements in training programs that span multiple institutions is difficult. In 2005, our area teaching hospitals and programs began using New Innovations for duty hour management across the various institutions where our trainees rotate. While it was a painful start for our residents, fellows and staff to learn new software, the New Innovations’ staff were very supportive and open to system enhancements necessary to ease our transition. In fact, New Innovations has continued to be very welcoming of customer feedback now, even after our 3+ years of usage.
New Innovations’ Residency Management Suite has added value to our administrative and programmatic operations. Using New Innovations’ duty hour module has provided us with concrete data to analyze our rotations, monitor our duty hours, submit state GME reporting and invoice our affiliate hospitals for resident costs. Our area hospitals have the added benefit of obtaining state and federal reporting information directly from the system instead of spending weeks collating data as they had in the past. Although we started off only using the duty hour module, our programs have now branched out into several of New Innovations modules (evaluations, curriculum, and conferences) in order to meet and document our ACGME requirements as well as improve our programs. With over ten upcoming ACGME site visits, our department is much better positioned for a successful site visit due to the value-added benefits of New Innovations.
Emily Gray
Education Manager
Department of Pediatrics
University of Minnesota
Western University of Health Sciences
The Product
New Innovations is a terrific example of what a SaaS (Software as a Service) should be: Maximum impact with nearly zero need for internal IT support. If you want the best product, for a nominal price, you would be hard pressed to beat New Innovations.
New Innovations does for us what would cost, easily, an order of magnitude more to do internally. It frees us to evaluate our students and our sites, at a high level, so that we can focus on the academic mission and goals, and not the technical details of how we get there.
Five stars for New Innovations: High impact, high value, zero maintenance.
If New Innovations were a movie, I would give it two thumbs up, and recommend my friends see it at full-priced admission. And even then, the screen isn’t really big enough to do it justice.
The People
I highly and regularly recommend New Innovations to my colleagues, and, although it is an outstanding product, the people and the culture of exemplary customer service are what drew me in like a moth to a candle.
Clearly Mr. Reed has succeeded in creating a company that values its people, and treats its customers, like (better?) than family
The product? Terrific. The people? Wonderful.
After working with NI for over three years I can say with confidence that...the people of NI treat their customers: polite, diligent, patient, and a knack for really listening to and providing for customer needs.
The product? Two thumbs up. The people? Three thumbs up!
Scott Helf, DO, MSIT
Chief Technology Officer
College of Osteopathic Medicine of the Pacific
Western University of Health Science
University of Pennsylvania Health System
New Innovations has been a breath of fresh air to our health system and to the process of reporting interns and residents on the Medicare cost report. With three hospitals and over 1,200 residents, tracking resident FTE's and being able to accurate forecast revenues from Medicare was a daunting task.
In three short months since implementing New Innovations, we are farther along in the process than we have ever been. The support staff at NI has been remarkable, walking us through as many different scenarios that we could throw at time. Customer service has been absolutely exemplary (my Cable TV Company and Phone Company could learn a thing or two from NI).
Michael Rossi
Reimbursement Manager
University of Pennsylvania Health System
University of Arizona College of Medicine
Our program has been using New Innovations for 2 years now. Originally, we were the only residency program using the system within our institution. After researching the various products on the market, the office of Graduate Medical Education made the decision to purchase the software for all our residency programs this year.
Our program recently purchased PDAs for our residents and we are now utilizing the Palm software as well. Our chief residents take conference attendance via the Palm software which has saved me the time of transferring attendance from paper to computer. Conference attendance reports are generated easily and accurately in no time at all. Additionally, our residents have recently begun to track their own procedures on their PDAs. This has also saved me tremendous amounts of time as I previously entered procedures for 33 residents. Again, procedure reports are just a click away.
My favorite part of the New Innovations software has to be the evaluations. The amount of paperwork I have saved between monthly evaluations for 33 residents, yearly faculty, program and nursing evaluations has been remarkable. Having the information in a database that I can call up at any time from any location has greatly enhanced our efficiency and will no doubt be an asset to us in preparation for our next RRC site visit.
Finally, I cannot say enough about the New Innovations support staff. Their help is only a click away on my screen.
Donna Goldberg
Program Coordinator
Emergency Medicine
University of Arizona College of Medicine
Maine Medical Center
As always, the customer service at NI is exceptional. I have never worked with another company with such a consistently high level of support.
Matthew Cromarty
Department of Medical Education
Maine Medical Center