References & Testimonials

Ochsner Clinic Foundation

Ochsner has utilized the New Innovations IRIS module from day 1 of our implementation. So, for the past three years, we have found it to be very effective for producing accurate data for the IRIS report. We were able to create IRIS rotation definitions which accurately define time allocations for reimbursement. The IRIS reports in the module allow us to identify any missing data in the resident’s record or on the schedules on a monthly basis. Because of our utilization of the IRIS module, GME has been able to develop a more extensive working knowledge of the applicable Code of Federal Regulations in order to accurately determine initial program. In effect, the findings of the annual finance department audits identify few true “errors” or significant warnings, as defined by CMS, fewer errors of missing data elements in demographic records and block schedules.

Anne Maurin
Education Operations Manager
Ochsner Clinic Foundation

Partners Healthcare

Partners HealthCare, founded by Massachusetts General Hospital and Brigham and Women’s Hospital, and now incorporating 5 other hospitals, has used New Innovations for 6 years. Partners has over 100 ACGMEaccredited training programs and a number of non-accredited programs that actively use NI. During the past 6 years, the product has added several substantial new features and become much more user-friendly.

New Innovations has a superb customer service team that is knowledgeable and friendly. It’s very rare to have to wait to speak with a trainer. The documentation and webinars are useful. NI’s analysts actively seek input on new product enhancements and the company is very responsive to requests for changes that better enable Partners to make use of the full suite of features and prepare for changes mandated by the ACGME such as the 2011 duty hour rule changes and the upcoming Next Accreditation System.

The GME Office and hospital education committees have, for the past year or two, been focusing on improving the quality of feedback and evaluations of trainees and NI has provided a substantial amount of data (from the evaluations themselves to evaluation completion rates) and tools to determine baseline performance and improvements in this particular facet of training programs. Three years ago when Partners changed the way it gathered duty hour data from programs, NI was very helpful in creating new custom reports and their data sources. Its mobile software interface is bound to become very popular with trainees.

And, reassuringly, during a time that many large companies have experienced the theft of customer data, NI has maintained absolute security of its customers’ data.

New Innovations Advisory Committee
Partners Healthcare System, Inc.

Mount Sinai School of Medicine

We have licensed the New Innovations Residency Management Suite since 2005, and feel our relationship has evolved into a true partnership. On the most fundamental level, the impressive functionality of New Innovations allows for efficient and effective program management and institutional oversight.

What most impresses us however, is the remarkable level of responsiveness and customer service offered by your company. Several years ago, in response to a request from our office, your team created a duty hour report that allows us to ensure compliance with both ACGME and New York State Health Code 405 regulations. We were very impressed with your staff’s willingness to accept suggestions from our Compliance Department, which were incorporated into the duty hour reports available to every one of your licensees. Your team handles every inquiry quickly and courteously, and always finds a solution that meets our needs.

We look forward to working with you for many years to come, and wish you continued success.

Scott H. Barnett, M.D.
Associate Dean for Graduate medical Education
Associate Professor of Medical Education and Pediatrics
Mount Sinai School of Medicine

New York University School of Medicine

Overseeing the Programmatic, Administrative (employment, credentialing, government regulatory) and Financial (reimbursement) aspects of our MME training programs across several institutions is very challenging. We have (recently) implemented New Innovations (NI) as our core tool in this capacity. NI replaced another training program management software suite and has subsumed functionality that had resided in other software packages, including those of our custom software package which was providing tools to administer the full breadth of administrative and financial oversight. NI has been successfully interfaced to PeopleSoft (which is the system of record for employment information), our Learning Management System (SumTotal Maestro LMS) and our Enterprise and Educational Data Warehouses (for purposes of downstream feeds to other data systems and education research respectively). NI provides excellent modules for managing almost all aspects at the training program level, and added value at the central GME Office level as it provides a single 'place' for administering the diverse tasks common to day-to-day GME Office activities.

The NI staff provided excellent support in helping us successfully meet the challenges of our tight institution-wide implementation schedule, successfully interfacing with PeopleSoft, integrating single sign-on authentication, developing modules to replace our custom software, and developing new functionality allowing for paperless house staff onboarding and management. The checklist functionality in the Onboarding module allows the GME Office and incoming house staff to upload documents and also provides a means of tracking the receipt of completed documents. On-line fillable forms will be rolled out next year. The onboarding process was almost paperless this year, and will be virtually paperless next year, the exception being forms which for reasons of process/administrative necessity, will need to be hard copy on the path to completion. Using NI, the process of faculty verification review of credentialing documentation will be paperless as the house staff credentialing 'paperwork,' via the checklist onboarding, resides in NI resident 'folders.' These folders are assigned to, and reviewed by faculty, forgoing the need for printing hard copies.

NI has helped us to improve our process workflow and has increased our efficiency. We look forward to continuing the collaborative tone working with the staff of NI as we grow/prepare the challenges of the ACGME Next Accreditation System (NAS).

Michael M. Ambrosino
Associate Dean for Graduate medical Education and DIO
New York University School of Medicine

University of Texas School of Medicine at
San Antonio

Your whole team makes me proud every time I have to call on one of them for support. I was just blown away at the last conference when I saw the semi-annual eval in the Portfolio Module.

Wendy Malone
GME
University of Texas School of Medicine at San Antonio

Scripps Mercy Hospital Chula Vista

I give New Innovations an extremely happy score with all the programs.

Pat Meyers
Scripps Mercy Hospital Chula Vista
Graduate Medical Education

Albert Einstein Medical Center

The IRIS system is great and has shaved hours off the coordinator's work week in supplying information to our finance department!

Marlene S. Whalen
GME Manager
Department of Pediatrics
Albert Einstein Medical Center

Maine Medical Center

As always, the customer service at NI is exceptional. I have never worked with another company with such a consistently high level of support.

Matthew Cromarty
Department of Medical Education
Maine Medical Center

University of Pennsylvania Health System

New Innovations has been a breath of fresh air to our health system and to the process of reporting interns and residents on the Medicare cost report. With three hospitals and over 1,200 residents, tracking resident FTE's and being able to accurate forecast revenues from Medicare was a daunting task.

In three short months since implementing New Innovations, we are farther along in the process than we have ever been. The support staff at NI has been remarkable, walking us through as many different scenarios that we could throw at time. Customer service has been absolutely exemplary (my Cable TV Company and Phone Company could learn a thing or two from NI).

Michael Rossi
Reimbursement Manager
University of Pennsylvania Health System

Metro Minnesota Council
on Graduate Medical Education

Administrating and monitoring numerous requirements in training programs that span multiple institutions is difficult. In 2005, our area teaching hospitals and programs began using New Innovations for duty hour management across the various institutions where our trainees rotate. While it was a painful start for our residents, fellows and staff to learn new software, the New Innovations’ staff were very supportive and open to system enhancements necessary to ease our transition. In fact, New Innovations has continued to be very welcoming of customer feedback now, even after our 3+ years of usage.

New Innovations’ Residency Management Suite has added value to our administrative and programmatic operations. Using New Innovations’ duty hour module has provided us with concrete data to analyze our rotations, monitor our duty hours, submit state GME reporting and invoice our affiliate hospitals for resident costs. Our area hospitals have the added benefit of obtaining state and federal reporting information directly from the system instead of spending weeks collating data as they had in the past. Although we started off only using the duty hour module, our programs have now branched out into several of New Innovations modules (evaluations, curriculum, and conferences) in order to meet and document our ACGME requirements as well as improve our programs. With over ten upcoming ACGME site visits, our department is much better positioned for a successful site visit due to the value-added benefits of New Innovations.

Emily Gray
Education Manager
Department of Pediatrics
University of Minnesota

Western University of Health Sciences

The Product

New Innovations is a terrific example of what a SaaS (Software as a Service) should be: Maximum impact with nearly zero need for internal IT support.  If you want the best product, for a nominal price, you would be hard pressed to beat New Innovations.

New Innovations does for us what would cost, easily, an order of magnitude more to do internally.  It frees us to evaluate our students and our sites, at a high level, so that we can focus on the academic mission and goals, and not the technical details of how we get there.

Five stars for New Innovations: High impact, high value, zero maintenance.

If New Innovations were a movie, I would give it two thumbs up, and recommend my friends see it at full-priced admission.  And even then, the screen isn’t really big enough to do it justice.

The People

I highly and regularly recommend New Innovations to my colleagues, and, although it is an outstanding product, the people and the culture of exemplary customer service are what drew me in like a moth to a candle.

Clearly Mr. Reed has succeeded in creating a company that values its people, and treats its customers, like (better?) than family

The product?  Terrific.  The people?  Wonderful.

After working with NI for over three years I can say with confidence that...the people of NI treat their customers: polite, diligent, patient, and a knack for really listening to and providing for customer needs. 

The product? Two thumbs up. The people? Three thumbs up!

Scott Helf, DO, MSIT
Chief Technology Officer
College of Osteopathic Medicine of the Pacific
Western University of Health Science

Residency Management Suite | Undergraduate Management Suite

a new innovation in medical software

New Innovations, Inc. 3540 Forest Lake Drive, Uniontown OH 44685 Phone: 330.899.9954 Fax: 330.899.9855